masergy cloud contact center

Take Your Call Center to a New Level

Masergy Rolls Out Cloud Contact Center with Omni-Channel ATC provider, Masergy, recently launched its Cloud Contact Center. Cloud Contact Center represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create more holistic, improved customer service experiences.   Omni-channel is a multichannel approach…

Eliminate Shadow IT with UC

“Businesses are looking to maximize productivity not only by consolidating their communications, but by facilitating flexible and remote working so employees can work from anywhere at any time, usually more productively than in an office.” Information Age, a UK pub for IT leaders with the fastest growing enterprises, recently published an article titled, “With Unified…

atc connect

ATC Releases “ATC Connect” – 2017 Corporate Video

ATC recently released its 2017 corporate video, ATC Connect. ATC Connect spotlights ATC’s unique, solution-agnostic consulting practice and the benefits that derive from technology offerings in four key segments: Voice, DataCloud, and Next-Gen IT. Have a look below and let us know how we can help you in the coming year.

 

next gen it wish list

Your 2017 New Year’s Next-Gen-IT Wish List

Greetings! Tis the season for planning new goals and making resolutions for the New Year. Most businesses are eyeing technology upgrades for 2017. Maybe it’s time to add a hosted, unified communications’ phone system (UCaaS) or transition to a more secure, dedicated and flexible network. Here are three next-gen-IT technologies we think you should be…

sip trunking benefits

SIP Trunking Goes Mainstream

“SIP trunking is no longer for those who are pioneers in IT or forward thinkers. SIP trunking is now a “have to” technology that requires significant best practices to secure a safe, risk managed implementation and support. SIP trunking has been promoted as a carrier solution for close to 48 months at this juncture, and…

sd-wan for unified communications

SD WAN – Optimize and Simplify Mulitple Public and Private Links

Benefits of SD-WAN for Unified Communications Software News from Bizcommunity.com: Many organizations are starting to realize the benefits of unified communications (UC) as an essential tool that allows knowledge workers to collaborate using voice, video, desktop sharing, instant messaging and presence. However, as these organisations begin to recognize the operational efficiencies these tools bring to…