The business case for implementing a new phone system requires presenting management with a benefits and “VoIP” ROI strategy as well as listing the total cost of ownership. Because management may direct considerable scrutiny to a VoIP solution, it is important to present some basic metrics that can be used to measure the success associated with converging voice and data over the network.
A third-party vendor may present a VoIP solution to a business, seeing a potential business partnership, that consists of an outlined migration timeframe, cost, and benefits fact sheet for implementing VoIP. Some of the ROI categories business decision makers should research when considering VoIP are outlined here.
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